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Student Loan Services
Combining Industry Knowledge with Technological Expertise
Today's student loan industry is extremely complex, with a multitude of participating entities, information systems, and loan programs. Providing high-quality products and services in support of student lending requires advanced technological capabilities, large operational capacity, and a thorough understanding of the industry and its participants. With nearly 30 years' experience supporting the federal student financial aid programs, NCS Pearson combines industry knowledge with technological expertise to provide quality products and services to improve student loan data systems, processing, and operations.
System Development and Integration
NCS Pearson has over 28 years of experience developing information technology systems for the student financial assistance community. We employ professional development methodologies that follow the Software Engineering Institute's Capability Maturity Model (CMM) for software organizations. Our student loan solutions are supported by a CMM Level 3 software development organization with a staff of more than 150 software development and systems engineering professionals.
NCS Pearson designs open systems using the right combination of commercial off-the-shelf (COTS) and custom software products. Our systems are flexible, scalable, and easy to maintain. These modular designs allow modifications and upgrades to be made quickly and easily to one part of the system without adversely impacting the rest of the system. The result: improved system performance and reliability, and reduced costs.
NCS Pearson has a long history supporting student financial assistance programs with high-quality data management services, from capturing data on financial aid applications to calculating student aid eligibility and printing and mailing millions of eligibility documents annually.
In 1973, NCS Pearson implemented the original Title IV application system and the original accounting (origination and disbursement) system that served postsecondary institutions. Since that time, NCS Pearson has grown and expanded our capabilities as a central service provider for financial aid.
Today, NCS Pearson provides a wide range of technology-based services for financial aid, from mainframe systems that determine eligibility for all Title IV applicants, to innovative Web-based applications.
We can provide an array of data management services in support of the student loan industry:
NCS Pearson is an experienced provider of business operations services for the student loan industry. Our experience encompasses all aspects of student loan servicing:
We can provide complete student loan business operations on behalf of lenders, guarantors, servicers, and schools.
NCS Pearson provides complete customer relationship management (CRM) services to students and postsecondary institutions. NCS Pearson also provides training services for financial aid, plans and conducts financial aid conferences, and conducts focus group meetings with students, postsecondary school personnel, and other partners engaged in the delivery of student aid.
NCS Pearson's customer contact centers and service bureaus answer more than 8 million financial aid questions annually, covering the full range of financial aid topics, from early awareness of financial assistance and completing financial aid applications, to dealing with loans that have gone into default. Our CRM specialists work with school personnel to deal with both technical and operational issues related to student aid delivery.